5 Easy Steps to Enhancing Your Security Guard Service
What we have discovered is that almost all security guard businesses are capable of supplying the service that property supervisors want, but also often do not due to a lack of ongoing excellent control processes.
Safety guard businesses are unlike any vendor a property supervisor usually hires. If you hire a painter, you can see whether or not they do their jobs by looking at the walls. However, when you hire a security guard business, how often can you see whether the protector organization is doing their job which includes running background checks and drug screenings, providing great training to your own guards, and effectively tracking and supervising your defenses. In most cases they likely are, but it’s crucial to employ a method of verification and quality control to ensure that problems associated with the lack of doing these jobs don’t begin to happen.
In this article we’ll discuss five (5) easy actions to enhancing your security guard service and attaining everything you picture as your perfect office security guard.
Display Your Guards Qualifications
In most states, guards are mandated to have a predetermined amount of training before they can begin working as security guards. If your state is one of those states, ensure your security guard organization is compliant.
If you are in a state where there are no state requirements for guard certification, then inquire into the type of training that’s being provided by your security provider and ask yourself does it look decent.
It is also your security guard company performing history and drug screenings on all of your defenses until they send them to your property? If they are, they should be supplying you with verifications. Otherwise, why?
Another excellent method to screen whether the protector is a fantastic fit for your property is to perform a short”interview” to get a feel for the guard and also to describe your expectations. This first conversation can tell you a lot about what to expect from that guard and it gives you a chance to request a different guard if you feel it is necessary.
Evaluate Guard Training
Although most security guard businesses have a very thorough orientation that introduces each guard to the business itself, in many circumstances the shield’s orientation to his assigned property is not quite as complete. We call the orientation to the assigned property”Site Specific Training”. Learn What your site specific training looks like:
• Can it happen at your premises?
• Who does the training?
• Just how long is each new officer trained?
• Just how long can the security company double lender? (Double banking is the procedure for having a veteran guard working at the exact same time as the new guard.)
Determine the response to each of the questions and make certain they fit with what you feel is sufficient. You should even think about sitting in on your security guard company’s orientation and your site specific training to acquire an understanding of what goes into preparing a guard to operate at your premises.
Inspection Your Guard’s Supervision
Guard supervision is one of the main factors of very good security guard service. When security businesses deliver poor supervision, there is not enough emphasis put on preventing errors, problems, and complaints. Deficiency of supervision also removes the chance for the protector to understand and better understand their responsibilities. When the guards aren’t being supervised, they begin to feel their job is not important and they begin to find themselves as not as a part of the security group. When guards don’t feel as part of your group it typically leads to unacceptable practices like unprofessional behaviour, tardiness, and even theft.
Depending on the structure of your contract, onsite managers may not be included. If your contract doesn’t require onsite oversight, how can your security guard company remotely oversee its defenses? Outside the Standard security company field supervisor spot checks, the 2 methods of distant supervision that prove most effective are:
Officer Tour Tracking Systems
In case your guards must produce rounds of your premises, then a method for tracking them while on duty is indispensable. Officer Tour Tracking Systems offer a distant way of tracking the guards while they are in your premises. These tracking systems allow the security guard business to monitor the log and time the activity of these guards while they are making rounds to several areas in your premises. Most Officer Tour Tracking Systems can create reports which enable the security guard company to quickly acquire an understanding of whether the protector is making rounds. The property manager should also be given with an updated version of those reports.
Along with Officer Tour Tracking systems, we’ve discovered that having a method for guards to check in frequently with the security guard provider provides a method of earning certain each guard is secure and alert. By having guards check-in frequently together with the security guard business, at least each 30 minutes, guards feel their safety is important and being awake and attentive is an important part of their job.
Inspect Your Guards
After hours inspections of your defenses are almost always great ways of finding out just what is happening with your security while you aren’t there. During these inspections, make sure to ask your security guards questions regarding their responsibilities and duties to ensure they understand their jobs. In fact, we suggest having your security guards audited regularly, officially (i.e. post review ) and (i.e. secret shopped) by a licensed security consultant as part of your ongoing security program. Bear in mind, when selecting a security consultant be confident the consultant is not actually a security guard business. If so, your audit is sure to develop problems with your existing security guard business.